HR Training Class

Imagine  that you are a member of the HR department of a small retail  company and upper management has asked you to create an employee  customer service training class for all new employees.

Requirements

Write a 6 to 7 page paper in which you:

  • Justify the use of a needs assessment for your company’s  proposed employee customer service training, explaining five ways in  which such an assessment would expose any existing performance  deficiencies.
  • Develop a customer service training implementation plan,  including the method of training (for example: presentation, discussion,  case study, discovery, role play, simulation, modeling, or on-the-job  training).
  • Justify your selected training method.
  • Propose two ways of motivating an employee who has no interest in attending a training session.
  • Develop a survey to collect feedback from the employees who attend the training.
    • Make sure that your survey is designed as though you are  providing it to participants for completion. Please include the created  survey within the body of your paper.

Use at least three high-quality academic resources in this  assignment. Consider beginning with your course textbook and  quality sources that can be found in the Strayer Library.

Note: Wikipedia does not qualify as an academic resource.

This course requires the use of Strayer Writing Standards. For  assistance and information, please refer to the Strayer Writing  Standards link in the left-hand menu of your course. Check with your  professor for any additional instructions.

The specific course learning outcome associated with this assignment is:

  • Propose how to create employee training, including a needs  assessment, training method(s), motivation, implementation plan, and  training assessment.

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