Professionalism WorkPlace – Unit 4

ESSAY:  Explain and explore both internal and external customer service 

Must answer the following questions:

  1. Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
  2. Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
  3. How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?

OUTSIDE SOURCE ARE NOT REQUIRED

Length: 2 pages

Must use APA 7 FORMAT

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